Appointment Deposits

To secure your appointment at SM Aesthetic Lab, a deposit of $100-$150 is added to the booking. This deposit is redeemable towards your treatment or refundable if unused. (unless specified under speciality treatments)

Please note:

• The deposit will also be used in the case of late cancellations, rescheduling, or no-shows.

• A minimum of 48 hours’ notice is required for any changes to your appointment. Failure to provide this notice will result in forfeiture of your deposit, which will be recorded for future reference.

  Pre-Paid Packages

Clients with pre-paid packages are still required to have a deposit on file throughout the package duration. This ensures alignment with our cancellation and rescheduling policy outlined above.

• If no cancellations or rescheduling breaches occur, the deposit is fully refundable at the end of the package.

Cancellation and Amendment Policy

We kindly request that any cancellations or amendments to your appointment be made at least 48 hours in advance. Failure to provide sufficient notice may result in the forfeiture of your deposit. This policy ensures that we can manage our schedule effectively and offer appointments to other clients in need.

 

Treatment Packages – No Refunds

All treatment package purchases are non-refundable. Packages are sold at a discounted rate as a benefit for clients who commit to a full course of treatments. If you choose not to complete the full course of treatments included in a package, you will not be entitled to the discounted per-treatment rate.

Should you wish to discontinue a treatment package before completion, the remaining balance (minus the discount previously applied to each treatment used) may be transferred and used as a credit toward other in-clinic services only. This ensures fairness in pricing for all clients and reflects the value of each service provided.

Product Purchases – No Refunds (Exceptions Apply)

All product sales are final and non-refundable. However, exceptions apply in the following cases:

• Adverse Reactions: If you experience a reaction to a product, please notify us immediately. A formal request for a refund or exchange can be submitted to the product’s supplier or manufacturer for review.

• Faulty Products: If you receive a damaged or faulty product (e.g., defective packaging, compromised seal, etc.), please contact us within 7 days of purchase.

In both cases, we will submit a formal request to the relevant product supplier or brand owner. Please note that approval of such requests is at the discretion of the supplier, and this process can take up to 2 weeks.

Client Information and Privacy

To ensure the safe and effective delivery of treatments, SM Aesthetic Lab requires the collection of private information. For Skin & Laser treatments, new clients must complete a Client Intake Form, a New Medical Form (to assess the suitability and safety of the treatment), and a Treatment Consent Form. For cosmetic procedures, a Client Intake Form and a New Medical Form are legally required to ensure accurate scripting and safety. Additionally, a treatment-specific consent form must be completed before any procedure.

All personal information collected is treated as strictly confidential and will not be shared outside of SM Aesthetic Lab unless legally necessary. It is essential to disclose any relevant health information to your Doctor, Nurse, or Dermal Therapist to ensure your safety and the appropriate treatment is administered.

 

Photography and Consent

As part of your treatment, photos may be taken before, during, and after the procedure. These images are securely stored on devices owned by SM Aesthetic Lab. If we intend to use your photos for any advertisement or educational purposes, you will be asked to complete a Photo Consent Form. If you choose not to complete this form, your photos will be stored exclusively for medical records and will not be used externally.

 

Privacy and Data Protection

SM Aesthetic Lab is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). We collect, use, disclose, store, and dispose of your information in compliance with these principles.

Sensitive information, as defined by the Privacy Act, will only be used for the primary purpose it was collected, or for a secondary purpose directly related to the primary purpose, with your consent, or as required by law.

 

Disclosure of Personal Information

Your personal information may be disclosed to third parties with your consent or as required by law. We ensure that your information is stored securely and protected from unauthorised access, modification, or disclosure.

*Vouchers are limited to one per person and some are exclusively for new patients.

 

Security and Retention of Personal Information

SM Aesthetic Lab takes all reasonable measures to protect your personal information from misuse, loss, and unauthorised access. When your information is no longer required, it will be securely destroyed or permanently de-identified. However, client files are retained for a minimum of 7 years as per legal requirements.

 

Access to Your Personal Information

You have the right to access and update your personal information held by SM Aesthetic Lab. To request access, please contact us in writing. We may require identification to verify your request, and while there is no fee for access, an administrative fee may apply for copies of your information.

 

Maintaining Accurate Information

We strive to maintain accurate and up-to-date personal information. If your information changes or is inaccurate, please notify us promptly so we can update our records and continue providing quality services.

 

Returns and Exchanges for Product Purchases

SM Aesthetic Lab does not offer refunds on product purchases unless medically necessary. If you experience an allergic reaction to a product, a medical certificate is required to process a refund. Exchanges are permitted on unopened products within 30 days of purchase, due to hygiene and sanitary reasons. If you have any concerns about a product or would like to discuss further, please reach out to SM Aesthetic Lab.

Promotions & Discounts – Terms and Conditions

All referral cards and promotional cards are valid for new patients only. Promotions are redeemable with selected dermal therapists and nurses and exclude doctor-performed treatments. Offers are valid on skin and laser treatments only. Vouchers and promotional offers may vary and some will have specific exclusions or conditions clearly stated on the voucher or promotional material. Certain promotions may also have an expiry date or limited redemption period, which will be outlined at the time of issue. SM Aesthetic Lab reserves the right to amend or withdraw promotions at any time.

Policy Updates

Our Terms and Conditions may be updated periodically and will be available on our website.

 

Privacy Policy Complaints and Enquiries

For any queries or concerns regarding our Privacy Policy, please contact us directly at hello@aeslab.com.au. We are committed to addressing any issues promptly and transparently.

Last Updated: 21/12/2024